• Home
  • Reservations
  • Reservations in Turkey Restaurant: Exploring the Key Aspects and Guidelines
Person making restaurant reservation online

Reservations in Turkey Restaurant: Exploring the Key Aspects and Guidelines

By on January 11, 2023 0

Turkey is widely known for its rich culinary traditions and diverse cuisine. As a popular tourist destination, the country attracts travelers from all over the world who are eager to immerse themselves in its vibrant food scene. However, with an increasing number of visitors year after year, it has become essential for restaurants in Turkey to implement effective reservation systems to manage customer flow efficiently. This article aims to explore the key aspects and guidelines related to reservations in Turkish restaurants, providing insights into their significance and impact on both customers and restaurant owners.

Imagine you are visiting Istanbul, one of Turkey’s most iconic cities, renowned for its historical landmarks and bustling markets. After a day full of sightseeing, you find yourself craving an authentic Turkish dining experience. Excitedly searching online for highly recommended local restaurants, you stumble upon a charming eatery that captures your attention with its tantalizing menu. Eager to secure a table at this sought-after establishment, you quickly realize the importance of making a reservation beforehand. This scenario highlights how reservations play a crucial role in ensuring not only the satisfaction of diners but also the smooth operation of restaurants across Turkey.

Cancellation guidelines

Cancellation Guidelines

When making a reservation at a Turkey restaurant, it is crucial to familiarize oneself with the cancellation guidelines in order to avoid any potential complications or financial penalties. This section will explore the key aspects and guidelines that customers should be aware of when canceling their reservations.

Case study example:

To illustrate the importance of understanding cancellation guidelines, let us consider a hypothetical scenario involving Mr. Smith. He had made a reservation for six people at an upscale Turkish restaurant but unfortunately had to cancel due to unforeseen circumstances. However, because he was unaware of the restaurant’s cancellation policy, he ended up being charged a significant fee for not adhering to the specified requirements.

Bullet point list showcasing emotional response:

  • Unexpected cancellations can result in financial loss and inconvenience.
  • Clear understanding of cancellation policies helps maintain customer satisfaction.
  • Familiarity with these guidelines ensures fairness between customers and establishments.
  • Adherence to cancellation rules promotes efficient management of restaurant resources.

Table evoking emotional response:

Cancellation notice period Penalty
Less than 24 hours Full payment
Between 24 – 48 hours Partial payment
More than 48 hours No penalty

Paragraph transitions:

Understanding the significance of following proper cancellation procedures leads us seamlessly into our next topic: booking for groups. By delving deeper into this aspect, we can gain insights on how restaurants manage larger parties while maintaining optimal service quality and customer experience.

Booking for groups

Exploring the Key Aspects and Guidelines for Reservations in Turkey Restaurant

Cancellation guidelines are an important aspect of making reservations at a Turkey restaurant. It is crucial to be familiar with these guidelines to avoid any potential complications or misunderstandings. In case you need to cancel your reservation, it is essential to inform the restaurant as soon as possible. For instance, imagine that you had made a reservation for a party of six at a popular Turkish restaurant called “Istanbul Delights.” Unfortunately, due to unforeseen circumstances, two members of your group were unable to make it. By promptly notifying the restaurant about the change in numbers, they can adjust their seating arrangements accordingly and accommodate other guests who may have been turned away.

Understanding cancellation policies not only benefits both parties involved but also helps maintain good customer relations. To provide clarity and transparency, restaurants often outline their cancellation guidelines on their websites or when confirming the reservation over the phone. These policies typically specify whether there are any penalties associated with cancellations and how much notice should be given. By adhering to these guidelines, customers show respect for the establishment’s time and effort while allowing them ample opportunity to fill vacant tables.

To further emphasize the importance of following cancellation guidelines, consider the following bullet points:

  • Timely communication regarding changes in reservation details fosters mutual understanding.
  • Cancellation policies ensure fair treatment for all patrons by preventing no-shows from occupying reserved seats.
  • Adhering to Cancellation guidelines enables efficient allocation of resources within the restaurant.
  • Complying with these policies demonstrates accountability and consideration towards staff members working diligently to prepare for each guest’s arrival.

Additionally, some restaurants may implement specific rules for larger groups or events requiring separate booking procedures. Booking for groups generally entails more extensive planning and coordination compared to individual reservations. Therefore, restaurants often request advance notice so that appropriate arrangements can be made concerning table size, menu options, or even private dining spaces if available.

As we explore the key aspects and guidelines surrounding reservations in Turkey restaurants, it is important to note that cancellation policies are just one facet of the overall reservation process. In the subsequent section about “Confirming your reservation,” we will delve into the necessary steps involved to ensure a seamless dining experience at your chosen restaurant.

Confirming your reservation

Booking for groups in a popular restaurant can be a challenging task, especially during peak hours or busy seasons. Understanding the key aspects and guidelines of making reservations is crucial to ensure a smooth dining experience. In this section, we will explore important considerations when booking for groups and provide practical tips to help you secure your reservation successfully.

To illustrate these points, let’s consider an example: a group of 10 friends planning to celebrate a special occasion at a renowned Turkish restaurant. This case study will serve as a reference throughout this section.

Firstly, it is essential to contact the restaurant well in advance to inquire about their group reservation policy. Some restaurants may require a minimum number of guests or have specific procedures for accommodating larger parties. By being proactive and gathering information beforehand, you can avoid any last-minute surprises or disappointments.

Next, consider the available options regarding table arrangements. Depending on the size of your group and the ambiance you prefer, you might want to discuss seating choices with the restaurant staff. They could offer private rooms, semi-private areas, or even outdoor spaces suitable for larger gatherings.

When communicating with the restaurant staff, be clear about your requirements and preferences. Providing them with accurate details such as date, time, party size, and any dietary restrictions ensures that they can accommodate your needs effectively.

Now let’s take a moment to reflect on some emotions that often accompany organizing group reservations:

  • Frustration: Juggling multiple schedules within a large group can be overwhelming.
  • Excitement: Anticipation builds up as plans come together for a memorable celebration.
  • Relief: Successfully securing a reservation brings peace of mind.
  • Satisfaction: Seeing everyone enjoying themselves during the event creates a sense of fulfillment.

Additionally, here is an overview of potential challenges faced while booking for groups:

Challenges Solutions
Limited availability during peak hours Plan ahead and book well in advance
Ensuring everyone’s dietary preferences are met Inform the restaurant about any specific requirements beforehand
Coordinating schedules of a large group Use online scheduling tools or appoint one person as the main contact for organizing details and communicating with the restaurant staff
Dealing with last-minute cancellations or changes Provide ample notice to the restaurant, if possible, to avoid any penalties or complications

By taking these factors into account and following the guidelines provided, you can navigate the process of booking for groups more effectively.

Joining the waitlist

Section H2: Confirming your reservation

Once you have successfully made a reservation at your chosen Turkish restaurant, it is essential to confirm the details to ensure a smooth dining experience. Failure to do so may result in unexpected inconveniences or even cancellation of your reservation. This section will outline the key aspects and guidelines for confirming your reservation, providing you with the necessary information to proceed.

To illustrate the importance of confirming reservations, let us consider a hypothetical scenario. Imagine that Sarah has booked a table for four at a popular Turkish restaurant in Istanbul. She received an email confirmation after making her reservation online but failed to read through it thoroughly. On the day of her intended visit, she arrives only to find out that her booking was not confirmed due to a technical glitch. As a result, there are no available tables and she must wait for hours or choose another venue altogether.

To avoid such unfortunate situations, here are some crucial steps to follow when Confirming your reservation:

  • Review the confirmation email carefully: Take the time to read through every detail provided in the confirmation email. Pay close attention to the date, time, number of guests, and any special requests you may have made during the booking process.
  • Contact the restaurant directly: Reach out to the restaurant by phone or email if you have any questions or need further clarification about your reservation details. It is always better to double-check than assume everything is in order.
  • Follow any specific instructions given: Some restaurants might require additional actions on your part to secure your reservation fully. These could include prepayment, presenting identification upon arrival, or adhering to specific dress codes.
  • Respond promptly if requested: In certain cases, restaurants may ask customers to confirm their reservations within a specified timeframe. Make sure you respond promptly as failure to do so can lead to automatic cancellation.

By following these guidelines and taking proactive measures in confirming your reservation, you can minimize potential issues and enjoy a hassle-free dining experience.

Now, let’s move on to the next section: “Joining the waitlist.”

Checking for available reservations

Joining the waitlist is an effective way to secure a table at popular restaurants in Turkey. Consider this hypothetical scenario: Imagine you arrive at a renowned Turkish restaurant on a Friday evening, hoping to have dinner with your friends. However, upon arrival, you are informed that all tables are currently occupied. In such situations, joining the restaurant’s waitlist can increase your chances of getting seated sooner rather than later.

To provide clarity and guidance regarding joining the waitlist and checking for available reservations, we present below some key aspects and guidelines:

  1. Waitlist Management:

    • Restaurants often utilize digital platforms or mobile applications to manage their waitlists efficiently.
    • By providing your name, contact information, party size, and estimated waiting time preferences (if applicable), you can join the waitlist conveniently.
    • Some restaurants may also offer virtual queue systems where you receive notifications about your position in line via text messages or through designated apps.
    • It is important to note that joining the waitlist does not guarantee immediate seating; it simply increases your chance of securing a table when one becomes available.
  2. Estimated Waiting Time:

    Weekday Lunchtime Evening
    Monday 15-20 minutes 30-45 minutes
    Tuesday 10-15 minutes 25-40 minutes
    Wednesday 5-10 minutes 20-35 minutes
    Thursday 8-12 minutes 22-38 minutes
  3. Tips for Efficiently Checking for available reservations:

    • Utilize Online Reservation Platforms: Websites like OpenTable or dedicated restaurant websites usually display real-time availability, allowing users to book directly without any hassle.

    • Call the Restaurant: If online platforms do not provide desired results, calling the restaurant directly is a reliable alternative. The staff can inform you about any unexpected cancellations or available time slots that may not be visible online.

    • Consider Off-Peak Hours: Opting for reservations during less busy times, such as weekdays or early evenings, increases your chances of securing a table without extensive waiting.

By following these guidelines and utilizing various resources to join waitlists and check for available reservations, patrons can enhance their overall dining experience while avoiding unnecessary delays. In the subsequent section, we will explore another method for making reservations – namely, making them online – which offers convenience and flexibility in this digital age.

Making reservations online

Exploring the Key Aspects and Guidelines for Making Reservations Online

Imagine this scenario: You are planning a special dinner at a renowned restaurant in Turkey. Excited about your culinary adventure, you decide to make reservations online to secure your spot. In this section, we will delve into the process of making reservations online in Turkey restaurants.

When it comes to making reservations online, there are several key aspects to consider. First and foremost, it is essential to check if the restaurant offers an online reservation system. Many establishments have embraced technology by providing an easy-to-use platform on their official websites or through dedicated applications. This allows customers like yourself to conveniently book tables from the comfort of their homes or while on the go.

To guide you through the process, here are some important guidelines when making reservations online:

  • Ensure you have accurate information: Before proceeding with an online reservation, double-check that all contact details provided are correct. This includes your name, phone number, and email address. Accurate information ensures that the restaurant can easily reach out to confirm or inform you about any changes regarding your reservation.
  • Be mindful of available time slots: Restaurants often offer specific time slots for reservations due to limited seating capacity or varying dining experiences. It is crucial to select a suitable time slot that aligns with your plans and preferences.
  • Provide additional requests or specifications: If you have any dietary restrictions, allergies, or special occasions that need attention during your visit, take advantage of the opportunity to communicate them during the reservation process. By doing so, you allow the restaurant staff to cater better to your needs.
  • Confirm your reservation: Once you have completed filling out all necessary fields and made your selection(s), ensure that you receive confirmation either via email or SMS. The confirmation serves as proof that your booking has been successfully processed.

Now let’s turn our attention towards understanding how policies for canceling reservations work in Turkish restaurants

Policy for canceling reservations

Exploring the Key Aspects and Guidelines for Making Reservations Online

Imagine this scenario: You are a tourist visiting Istanbul, Turkey, eager to experience its rich culinary heritage. After researching various restaurants online, you finally decide on a highly recommended establishment that specializes in traditional Turkish cuisine. Excitedly, you open their website and navigate to the reservations page where you encounter an option to make your reservation online. This convenience is just one of the many benefits offered by restaurants in Turkey when it comes to making reservations.

Making reservations online has become increasingly popular in recent years due to its ease and efficiency. By utilizing digital platforms, customers can secure their desired dining time without having to call or visit the restaurant physically. The process typically involves selecting the date and time of the reservation from available options displayed on the website’s interface. Some establishments even provide additional features like choosing specific tables or specifying dietary preferences during the booking process.

To further understand why making reservations online is advantageous, let us consider some key aspects:

  • Accessibility: With online reservation systems, prospective diners have 24/7 access to book a table at their preferred restaurants. This flexibility allows individuals with busy schedules or those residing in different time zones to conveniently plan ahead.
  • Instant Confirmation: Once a reservation request is submitted through an online platform, most restaurants promptly send out confirmation emails or notifications confirming the booking details. This immediate response provides peace of mind for patrons who can rest assured knowing that their reservation has been successfully made.
  • Time Efficiency: Booking a table digitally eliminates long waiting times on hold while attempting to reach restaurant staff via phone calls. It ensures swift communication between customers and establishments and empowers individuals to complete bookings efficiently within minutes.
  • Enhanced Customer Experience: Online reservation tools often come equipped with user-friendly interfaces that enable guests to view menus, read reviews, explore photographs, and discover other relevant information about the restaurant before making a reservation decision. Such accessibility enhances customer satisfaction and helps them make informed choices.

By embracing online reservations, restaurants in Turkey are successfully adapting to the digital age while simultaneously enhancing their services. This method streamlines the booking process for customers, providing convenience and a seamless experience. However, it is important to note that not all establishments offer online reservation options; some may still rely on traditional methods like phone calls or walk-ins. In our subsequent section, we will explore another crucial aspect of restaurant reservations: policies regarding canceling bookings.

Reserving for large parties

Reservations in Turkey Restaurant: Exploring the Key Aspects and Guidelines

Policy for Canceling Reservations

In order to provide a comprehensive understanding of reservations in our restaurant, it is important to address the policy for canceling reservations. Let us consider a hypothetical scenario where John and his friends made a reservation but unfortunately had to cancel due to unforeseen circumstances.

When it comes to canceling reservations at Turkey Restaurant, there are certain guidelines that guests need to be aware of:

  1. Timely Cancellation: Guests should make an effort to cancel their reservation as early as possible if they are unable to honor it. This allows us enough time to offer the table to other customers.

  2. Notification Method: We appreciate when guests inform us about cancellations through direct communication channels such as phone calls or email rather than relying solely on online platforms.

  3. Consideration for Peak Hours: During peak hours, we highly recommend notifying us of any cancellation well in advance so that we can accommodate other diners who might be waiting for a table.

  4. No-show Policy: In case of a no-show without prior notice, there may be penalties involved, including blacklisting from future reservations during busy periods.

To emphasize the significance of adhering to these guidelines, let’s take a look at some potential consequences of not cancelling your reservation promptly:

Consequence Description Impact
Missed Opportunity By failing to cancel timely, you prevent others from enjoying our cuisine Denies enjoyable dining experience
Wasted Resources Empty tables due to uncancelled bookings result in lost revenue Affects business sustainability
Unnecessary Waiting No-shows lead to longer wait times for other customers Frustrates waiting guests
Negative Reputation Repeated no-shows or late cancellations reflect poorly on individuals Hampers personal reputation and trust

In light of these potential consequences, it is crucial for guests to understand the importance of canceling their reservations in a timely manner to ensure fairness and optimal resource utilization.

Reserving for Large Parties

Moving on from cancellations, let us now discuss reserving for large parties. At Turkey Restaurant, we strive to accommodate groups of various sizes while maintaining an exceptional dining experience for all our guests. Whether you are hosting a birthday celebration or planning a corporate event, we have certain guidelines that will help ensure a smooth reservation process:

  1. Advanced Notice: To cater to larger parties effectively, we kindly request advanced notice of at least one week prior to the desired date. This allows us ample time to make necessary arrangements.

  2. Menu Selection: We offer special menus tailored specifically for large groups. It is advisable to pre-select menu options beforehand based on dietary preferences and restrictions within your party.

  3. Deposit Requirement: Depending on the size of the group and peak periods, we may require a deposit to secure the reservation. This helps prevent last-minute cancellations or no-shows.

  4. Communication with Management: Our dedicated event coordinator will be available throughout the planning process to address any queries or concerns related to your reservation.

By following these guidelines when making reservations for larger parties, both our staff and guests can work together harmoniously to create memorable experiences that exceed expectations.

Verifying Your Booking

As important as making a reservation is verifying its accuracy before your visit. In order to avoid any misunderstandings or inconveniences upon arrival, it is recommended that guests verify their booking details through our online platform or by contacting our reception desk directly. By confirming your reservation ahead of time, you can rest assured knowing that everything has been arranged according to your preferences without any surprises awaiting you upon arrival at Turkey Restaurant.

Verifying your booking

Reserving for large parties can be a complex process, requiring careful consideration and attention to detail. One example that illustrates the challenges of reserving for large parties is a company hosting a corporate dinner in Turkey. They need to book a restaurant that can accommodate 50 people, provide dietary options for various preferences, and ensure smooth service throughout the evening.

When making reservations for large parties, there are several key aspects to keep in mind. First and foremost, it is crucial to plan ahead and make your reservation well in advance. Popular restaurants often have limited availability for larger groups, especially during peak tourist seasons or holidays. By booking early, you increase your chances of securing a suitable venue for your gathering.

Secondly, it is essential to communicate clearly with the restaurant staff about your party’s specific needs and requirements. This includes providing accurate information regarding the number of guests attending, any dietary restrictions or allergies they may have, as well as any special requests or arrangements desired. Clear communication ensures that the restaurant can adequately prepare and cater to your group’s needs.

Additionally, when reserving for large parties, it is advisable to consider pre-ordering meals or selecting from set menus offered by the restaurant. Pre-ordering allows the kitchen staff to efficiently prepare dishes ahead of time, ensuring timely service during the event. Set menus also offer convenience by streamlining choices and reducing decision-making time at the table.

  • Planning ahead helps secure a memorable dining experience.
  • Clear communication ensures seamless execution of arrangements.
  • Pre-ordering simplifies meal selection while maintaining quality.
  • Collaboration between host and restaurant creates a stress-free environment.

In addition to this emotional list, let’s incorporate a three-column table below highlighting some advantages of making reservations for large parties:

Advantages Explanation
Guaranteed seating Ensures everyone has designated seats for a smooth dining experience.
Personalized service Enables the restaurant staff to cater specifically to your group’s needs.
Efficient planning Allows the kitchen staff to prepare meals in advance, reducing waiting time.
Tailored dining experience Provides an opportunity for customization and special arrangements.

In conclusion, reserving for large parties requires careful planning, clear communication, and considering pre-ordering or set menus. By adhering to these key aspects, you can ensure a memorable dining experience for your guests.

Checking waitlist status

Verifying your booking:

Imagine this scenario: You have successfully made a reservation at a popular restaurant in Turkey for a special occasion. As the date approaches, you may feel a mix of excitement and anticipation. However, it is crucial to verify your booking to ensure everything goes smoothly on the day of your visit.

To begin with, one essential aspect of verifying your booking is confirming the details provided by the restaurant. Double-checking the date, time, and number of guests can help avoid any potential misunderstandings or last-minute changes. For instance, if you plan to celebrate your anniversary on June 15th at 8 PM with four people in attendance, verifying these specifics will give you peace of mind that the restaurant has accurately recorded your reservation.

Once you have confirmed the basic information, another important step is to inquire about any additional requirements or preferences you might have mentioned during the booking process. This could include dietary restrictions or requests for specific seating arrangements. By reiterating these details when verifying your booking, you minimize the chances of encountering unexpected surprises upon arrival.

In order to facilitate an engaging experience for our audience, let us consider some key factors that individuals often find valuable while going through this verification process:

  • Attention to detail from restaurant staff
  • Promptness in responding to queries
  • Flexibility in accommodating special requests
  • Clear communication regarding any changes or updates

Furthermore, we can visualize these aspects using a table highlighting their emotional impact:

Key Factors Emotional Impact
Attention to detail Ensures reassurance
Prompt response Creates satisfaction
Accommodating requests Enhances convenience
Transparent communication Builds trust

By understanding and emphasizing such factors during the verification stage, both customers and restaurants can contribute towards fostering positive experiences.

Transition into next section:
Now that we have explored how vital it is to confirm your booking, let us proceed to the next step: checking the waitlist status. This will provide a deeper understanding of how availability is managed and what options are available in case your desired reservation slot is not initially accessible.

Availability of reservations

In order to ensure a seamless dining experience, it is crucial for patrons to be aware of their position on the waitlist when making reservations at a restaurant in Turkey. By checking the waitlist status, individuals can gauge the likelihood of securing a table and plan accordingly.

To illustrate this point, let’s consider an example: A group of friends decides to celebrate a special occasion by dining at a popular Turkish restaurant known for its delectable cuisine. Excited about their choice, they contact the restaurant to make a reservation but are informed that there is currently no availability. However, they are given the option to join the waitlist.

When faced with such situations, it is important for potential diners to understand how to check their waitlist status effectively. Here are some key aspects and guidelines:

  • Regular communication: Stay in touch with the restaurant staff or management periodically to inquire about any updates regarding your position on the waitlist.
  • Flexibility: Be prepared for last-minute changes as tables may become available due to cancellations or rescheduling from other guests.
  • Alternative options: Consider exploring nearby restaurants or alternative time slots if your desired reservation cannot be accommodated initially.
  • Politeness and patience: Maintain polite and patient behavior while interacting with restaurant staff members who will assist you during this process.

By following these guidelines, individuals can maximize their chances of obtaining a coveted reservation at their preferred Turkish restaurant.

Aspects Guidelines
Regular Communication – Stay updated on waitlist status by contacting the restaurant regularly.- Inquire about any changes or updates regarding your position.
Flexibility – Be open to last-minute changes as tables might become available unexpectedly.- Remain flexible in terms of date and time preferences.
Alternative Options – Explore nearby restaurants as backup options.- Consider different time slots if your desired reservation is not initially available.
Politeness and Patience – Maintain a polite and patient demeanor while communicating with restaurant staff.- Be understanding of any potential delays or challenges in securing a table.

In summary, Checking waitlist status plays an integral role when trying to secure reservations at popular Turkish restaurants. By being proactive, flexible, and considerate, individuals can increase their chances of enjoying a memorable dining experience.

Transitioning into the next section about the online reservation process, it is important to understand how this method simplifies the entire booking procedure.

Online reservation process

Having discussed the significance of reservations in a Turkish restaurant, it is crucial to understand the availability and accessibility of such bookings. One notable example that highlights the importance of securing a reservation is the case study conducted at Istanbul’s renowned Bosphorus Restaurant. This popular establishment, known for its breathtaking views of the Bosphorus Strait, experiences an overwhelming number of customers each day. Without proper reservations, patrons often face long wait times or are unable to secure a table altogether.

To ensure your dining experience in Turkey goes smoothly, here are some key aspects regarding the availability and process of making reservations:

  1. Limited Seating Capacity: Many high-demand restaurants have limited seating capacity due to their popularity among locals and tourists alike. Therefore, booking ahead becomes essential as it guarantees you a seat during peak hours or busy seasons.
  2. Reservation Timelines: It is advisable to make reservations well in advance, particularly if you plan on visiting during weekends or holidays when these establishments tend to be busier than usual.
  3. Contact Information: Restaurants usually provide multiple methods for making reservations: phone calls, email inquiries, or online platforms. Gather all necessary contact information beforehand to ensure smooth communication with the restaurant staff.
  4. Cancellation Policies: Familiarize yourself with the restaurant’s cancellation policies before confirming your reservation. Some establishments may charge a fee for cancellations made within a certain timeframe.

Below is an emotional bullet point list emphasizing why making reservations can greatly enhance your dining experience:

  • Avoid disappointment by guaranteeing yourself a spot even during peak hours.
  • Save time waiting in line outside crowded establishments.
  • Enjoy personalized service from attentive staff who are prepared for your arrival.
  • Ensure you have ample time to savor your meal without feeling rushed.

Additionally, consider this 3-column x 4-row table that showcases how different factors contribute to the overall dining experience:

Factors Positive Impact Negative Impact
Reservations Made Guaranteed seating No available tables
Timely Arrival Prompt service and attention Delayed service or rushed experience
Restaurant Ambiance Enjoyable atmosphere for a pleasant meal Uncomfortable environment

In conclusion, securing reservations in Turkish restaurants is of utmost importance to avoid disappointment and ensure a smooth dining experience. By understanding the availability, methods, and necessary precautions when making reservations, you can enhance your overall enjoyment while exploring Turkey’s rich culinary offerings.

[Next section H2: Online reservation process]